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Future of customer operations


Simple, predictive, proactive, responsive: That is the future of customer operations according to McKinsey. For happier customers and lower costs, companies need a better way to steer their digital-service transformations according to the consultancy firm. Customer operations has much to gain by implementing smarter solutions. One easy thing to do is implementing the API from Facebook Messenger which allows the customer to chat in an environment which they are used to.

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