Businesses can use Messenger as client chat function
Facebook is updating its plugin for websites which allows visitors to chat with businesses over Messenger. A brand new design for the plugin is said to make conversations easier and more intuitive. Facebook Chat Plugin was introduced in 2017 as a way for businesses to reach customers outside of Facebook. However, one of the limitations of the plugin is it still required a Facebook login. This barrier is now removed which is great news. Businesses with a Facebook Page can install the free Chat Plugin on their website with just a few clicks in Facebook Page settings.
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