Resilience is top of mind for executives today, and it will prove to be a key factor for winning in the 2020s. As the world of business grows increasingly uncertain and volatile, companies that have purposefully developed capabilities to tackle ambiguity and unpredictability—in a word, resilience—are most likely to thrive. Much has been said about resilience in recent times, but people often overlook its duality. It isn’t just about springing back from a crisis, as commonly understood; it is also about springing forward into a new reality.

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