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Finnish governments use chatbots to offer better advice – What is new?

News you want to use week 49.

Three government agencies in Finland are now testing a joint chatbot service where the answers to customers’ questions are provided by three separate chatbots belonging to the Finnish Immigration Service, the Finnish Tax Administration and the Finnish Patent and Registration Office. The chatbot cooperation is a trial that continues until the end of June 2019. This is the first time that government agencies in Finland test a service where several chatbots answer customers’ questions together. In the first phase, the chatbot service will target foreign entrepreneurs who speak English.

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