We can all learn from Finnish government agencies

News you want to use week 41.

In a press release from last year could we read “Finnish Patent and Registration Office (PRH), Immigration Service (Migri) and Tax Administration (Vero) joined forces to offer a joint chatbot service to foreign entrepreneurs in Finland. This is the first time that government agencies in Finland test a service where several chatbots answer customers’ questions together.” It may seem very natural that government agencies work together but it has never before been done in this fashion. The project focused on helping one specific group of people during a very specific phase. I’ve been following this project for some time since I’m a firm believer in that partnerships is one important factor to create or enhance value for the user. I recommend the article attached here since it provides important learnings on how to work with new partners on new challenges.

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