In business, relationships are every- thing. And every relationship starts with a conversation. This has been true since the dawn of commerce. But today, people and businesses are increasingly connecting through a powerful, personal new medium: messaging.
Welcome to the future of consumer communication” has for many years been a phrase used by supporters of the chatbot movement. In theory has chatbots been a no-brainer, mes- saging apps are popular among most users so there ought to be a place for chatbots in the market. The rev- olution didn’t take off as planed two years ago but since we live in a world that always changes can now be the right time to re evaluate Messenger and chatbots.